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13th January, 2013.

Etihad Airways takes inflight services to new heights

Etihad Airways' service from Lagos to Abu Dhabi launched in July 2012 is proving popular with Nigerian travellers who appreciate the world-class onboard experience in the airline's Pearl Business and Coral Economy Class cabins.

This immediately becomes evident upon boarding the aircraft, as passengers travelling in Pearl Business Class relax in a seat which converts into a fully flat bed, and is positioned in a 1-2-1 configuration to provide all passengers with direct aisle access.

Once seated comfortably, passengers are surrounded by a range of features that include: a state-of-the-art inflight entertainment system with a 15.4 inch personal screen, large meal and cocktail tables, luxurious leather headrests, armrests and ottomans upholstered by Poltrona Frau, new comforter blankets, ambient lighting with dimmer settings and superb in-seat storage space.

As part of its commitment to raise the service benchmark, the airline also recently unveiled enhancements to its award-winning dining service allowing Pearl Business Class passengers to dine when they wish, choosing from extensive 'la carte' or 'Kitchen Anytime' menus.

A dedicated Food and Beverage manager is available to assist passengers with their menu selection, which they can enjoy shortly after takeoff, with new menus being introduced every two months to keep things fresh for even the most frequent of travellers.

Passengers are also treated to signature breads created by Etihad Airways chefs, a selection of cheeses served on ceramic cheeseboards, latte glassware, and salt and pepper grinders, all served on luxury table mats.

Also newly introduced are the revised meal service options, that provide passengers wishing to maximise their sleep during flight, with early morning 'la minute' and light breakfasts, and evening 'Express Supper' and light meals.

The airline's new Coral Economy Class cabin boasts a new interior design and one of the best economy class seats in the airline industry. Ergonomically designed for comfort, with a 32" pitch, and deep recline, each seat is equipped with a handheld controller, USB port and power sockets underneath the 10.4" personal entertainment screen.

A new service style has been rolled out in this class, providing passengers with greater levels of personal attention. A large pillow ensures extra comfort and small touches on the seat, such as coat hooks and cup holders, make the space more individual, and reflect Etihad Airways' service philosophy.

Dining in Coral Economy Class offers a choice of three main meal options on longer flights, and hot and cold 'Cafe' services with a wide range of hot beverages from cappuccino to green tea on most flights.

All Etihad Airways aircraft are fitted with on-demand entertainment systems, available in a wide choice of languages, providing over 600 hours of movies, TV shows, music and interactive games, including a dedicated interface and programs for children.

From the latest blockbusters, timeless classics, the most popular TV shows, exciting interactive games and fantastic music collections, there is something for adults and children to enjoy.

Noise-cancelling headsets are provided in all cabins and passengers can enjoy browsing through more than 400 albums in the CD library or even create a personalised video and audio playlists while in the air.

The airline is progressively introducing one of the world's most comprehensive in-flight entertainment systems, the Panasonic eX2 system, on a number of its aircraft.

Providing enhanced functionality, this system allows passengers to order duty free products, receive live text news and seat-to-seat calling.

Etihad Airways is implementing full mobile connectivity across its fleet of aircraft, enabling passengers to use their mobile phones, smart phones and tablets to send and receive calls, messages and emails and access Wi-Fi Internet.

They can also recharge their laptops, iPods or mobile phones and connect personal devices to the entertainment system.

Every seat will be equipped with power sockets compatible with all major plug types, as well as iPod, USB and audio jack sockets. Full onboard connectivity will be rolled out and completed across the whole fleet by mid-2014.

Etihad Airways has received widespread international recognition for the quality of its products and services. In 2012,the airline was awarded: Leading Airline, Leading In-Flight Entertainment and Leading Cabin Staff, at the World Travel Awards Middle East; and Airline with the Best Economy Class and Airline with the Best Cabin Crew at the Business Traveller Middle East Awards.

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Travelscope Magazine is a published by Bisoprints Communication as a rallying point for the advancement of the industry. It has grown to become a clear market leader focusing on constant innovation in the emerging travel, tourism and hospitality sector in Nigeria.


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